This policy covers AnglersHub Pro, our subscription at R50 per month or R500 per year. It is the only thing we charge anglers for. AnglersHub sells digital services only, so there are no physical goods to return. Browsing the site and using a free account cost nothing.
1. Cancelling Pro
- You can cancel at any time from the billing card in your profile settings, or by emailing us.
- Cancelling stops all future charges. Pro stays active until the end of the month or year you have already paid for, then your account returns to the free plan.
- Your catch log, sessions, tackle box and saved spots stay on your free account.
2. When you can get a refund
- First payment, within 7 days. If you subscribe to Pro for the first time and change your mind, ask us within 7 days of that first payment and we will refund it in full and end your Pro access.
- Charged in error. If you were charged twice, charged after you cancelled, or charged an amount you did not agree to, we will refund the incorrect charge in full.
- Service not delivered. If Pro features were unavailable for a significant part of a paid month because of a fault on our side, contact us and we will refund or credit that month (for yearly Pro, the matching share of your yearly payment).
3. When refunds do not apply
Outside the cases above, payments are not refunded once the month or year they pay for has started, and we do not refund part months or part years after you cancel. You keep Pro until the end of the month or year you paid for instead. Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
4. How to ask for a refund
Email info@anglershub.co.za from the email address on your AnglersHub account, with the date and amount of the charge. We reply within 3 business days. Approved refunds go back to the card you paid with through Paystack, and usually show on your statement within 5 to 10 business days, depending on your bank.
5. Related
See our Terms of Service and Privacy Policy.